How long does it take to get my package? This obviously depends on the shipping method chosen, All packages are sent UPS and for an exact time-in transit, customer can go to www.UPS.com. Go Back to List of Questions How can I CANCEL or CHANGE my order? Orders are processed immediately. Once the transaction goes through, you cannot cancel or change the order! The customer may contact customer service at (866) 475-4424 or via e-mail at customerservice@herpasil.com for more information. Go Back to List of QuestionsHow will my credit card be charged? (what will it say on the statement?) The credit card statement will only say SkinChoice.com, LLC, if someone inquires what exactly was purchased, they will only say "cosmetics" or "nutritional supplement". It should in no way disclose the specific nature of the product Go Back to List of Questions Why was I charged multiple times? You probably were not. Did you make one or more FAILED attempts at processing an order? Every time you attempt to process an order, even if it fails, (because you put the wrong corresponding zip code or shipping method etc.), the credit card company "authorizes" your credit card for the full amount. This is not a charge, only a reduction of the available credit. Depending on your specific credit card, the authorization should disappear automatically within 3-30 days. If you have any specific questions regarding these authorizations and when they will disappear, please call your credit card company. Rest assured, you were only CHARGED for the transaction that was fully processed. Go Back to List of QuestionsWhat is the Status of my order? If you take the tracking # (sent to you by e-mail when the package was processed) and enter it on the tracking page at www.herpasil.com/ups_track.htm or www.UPS.com, you will be able to see where it is in transit and when the expected delivery date is. In some cases, you may also need to input the shipping zip code as well. If you have any questions or problems with tracking your package, please contact customer service at customerservice@herpasil.com. Please note, it usually takes one (1) full business day from your purchase before the tracking number is available in the UPS system. I don't have a Credit Card can I use a check? No, you may not pay by check however you may use your checking account's bank card, if it has a Visa or Mastercard logo on it. you may enter the bank card information instead of credit card information on the last page of the shopping cart. Note: Only available to US customers Go Back to List of Questions Can I pay by money order and mail it to you? No, in order to keep prices low and maintain efficiency we only process orders electronically. Our processing server is 100% secure and encrypted, and your information is guaranteed safe. By today's standards it is very difficult for an unauthorized person to see any of your information. If we had to process orders manually we would have to raise our prices, and we want to keep the products affordable to everyone. If you still feel uncomfortable because you are unfamiliar with online purchases, you may call the Order Hotline at 866-475-4424 and an operator will take your order over the telephone. Go Back to List of Questions
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