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We offer a 30-day money back guarantee to show that we believe in our products 100%. If for any reason a customer is not satisfied they may return the unused portion of the product to: 439 South 46th Street, Philadelphia, Pa 19143 for a full refund of the product purchase price, not including shipping and handling. Note: A $5.00 dollar handling charge will be applied against the credit of the product's purchase price for each product returned. Go Back to List of Questions Difficulty Ordering? The most common problem is that many people have DIFFERENT HOME/SHIPPING addresses from their BILLING address and either forget, or do not think it matters. IT DOES!!! For your protection, we use something called AVS (Address Verification Service) which verifies that the BILLING information you provide is the same as your credit card provider has on file. MANY PEOPLE forget that their billing address (the address that their credit card bill actually gets sent to) is different. If someone has moved in the last couple of years OR gets their mail forwarded to them, this is probably the culprit. AVS (Address Verification Service) will NOT allow the transaction to go through unless the Billing address AND zip code match. If you do not know what address your credit card company has on file, call them and ask (the phone number is most likely on the back of your credit card). Please Note: If you make several attempts at placing an order with the improper Billing Address information, this could trigger your credit card company's fraud control. At the very least they will temporarily deduct the attempted transaction amount from your available credit, and possibly even turn your card off. The SECOND most common problem is entering an inappropriate SHIPPING METHOD Go Back to List of Questions International Ordering Difficulty Most problems with international ordering attempts stem from the customer not choosing the correct UPS SHIPPING METHOD. Make sure that either Worldwide Express or Worldwide Expedited are chosen (the difference is that worldwide express is quicker and more expensive) ALSO make sure the correct country is chosen, otherwise the zip code will be rejected. Go Back to List of Questions Error Codes If after filling in your correct information such as shipping and billing address if you receive an error code instead of a confirmation that the transaction was approved, check three things first: That your zip code is correct, that your shipping method is appropriate for your shipping address, and that you have chosen the appropriate country. The Error codes "only accepts five digit zip code" or "invalid shipping method" are usually generated because the customer lives OUTSIDE of the US and has chosen the incorrect shipping. Make sure to enter the correct country and appropriate shipping method "Invalid e-mail address" Usually a result of the customer giving a false or incomplete e-mail address: NOTE: e-mail address is important because the customer will receive an e-mail confirmation of order, receipt, as well as the UPS tracking number. Without the correct e-mail address, the customer will not be able to track the package because customer will not receive the receipt with the invoice number.

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